Participants discussing ideas during tea party workshop.
The interviews revealed issues around uncertainty and communication regarding scheduling visits and remembering to show up to the visit. The ideas for possible solutions needed to come from the community.
I designed and conducted a two-hour co-design workshop with coaches, runners, and administrative staff. Through collaborative designs and discussions, they identified the need for an app that supported scheduling visits, sending messages, and tracking the runner’s journey.
Significantly, the coaches led the app discussion through first identifying digital picture frames and then conceiving a “magic picture frame” that would allow them to see the journey of their runner in real-time.
Out of the workshop, the coaches propose the concept of a magic picture frame that would allow them to communicate with their runners.
I took this concept and translated it into a tablet/mobile app for the runner and coaches
I developed a series of functional prototypes to demonstrate and test the core functionality of the app with both runners (mobile) and coaches (tablet).
I used the Agile methodology of iterative releases and testing of the prototypes with the participants.